Assessment Guidelines

Assessment Process - What is involved?

Companies will be assessed on up to three modules:

The ABLE Customer - "The organisation must show a commitment to learning what the customer needs and wants are and have developed action plans that implement customer friendly policies and processes"

The Built Environment - "The organisation should ensure universal access, egress and circulation throughout its built environment, so that all users can move around in safety and with ease"

The ABLE Employee (if applicable) - "The organisation must be able to show a commitment to providing equality to employees with disabilities and that there are action plans and resources in place to implement this"

Each module is broken down into individual criteria, which companies will be judged upon:

  • The ABLE Customer
    • Customer charter
    • First Point of Contact
    • Published material
    • Customer communications
    • Marketing and Promotion
    • Product and Service design
    • Partner relationships
    • Customer Service
    • Customer Access Needs
    • Customer Data
    • Access support
    • Customer Feedback
    • Customer complaints
    • Policy review
  • The Built Environment
    • Leadership
    • Universal design
    • Information on accessibility
    • Main access route
    • External steps and ramps
    • Main entrance and reception area
    • Internal circulation routes
    • Lifts, Stairs and Corridors
    • Facilities
    • Signage
    • Emergency evacuation
    • Emergency equipment
    • Emergency evacuation training
    • Accessibility reviews
  • The Able Employee
    • Leadership
    • Acquired disability
    • Employee well being
    • Awareness
    • Recruitment
    • Induction
    • Understanding of Polices and procedures
    • Equal opportunities
    • Internal Communications
    • Active feedback
    • Policy Review

For further information, please see our Frequently Asked Questions page.