Module 2 – The Able Customer

The ABLE Customer allows you to demonstrate that your organisation provides a quality customer experience, which builds and develops on-going relationships with your customer incorporating an inclusive communications approach. The ABLE Customer shows all of your customers that you are developing a long term, accessible service.

This module is broken down into individual criteria, which you will be assessed under:

  • Customer Commitment
  • First point of contact
  • Published material
  • Customer communications
  • Marketing and promotion
  • Product and service design
  • Partner relationships
  • Customer service
  • Customer data
  • Access support
  • Customer feedback
  • Customer complaints
  • Policy review